Health and Safety policy

Man and Van Southwark Health and Safety Policy

Man and Van Southwark is committed to providing a safe and healthy working environment for our employees, contractors, customers, and members of the public who may be affected by our removal and delivery activities. This Health and Safety Policy sets out our approach to identifying, managing, and reducing risks associated with moving, handling, transport, and on-site work in our service areas.

Policy Objectives

The primary objectives of this Health and Safety Policy are to prevent injury, minimise risks to health, protect property, and ensure that our operations are carried out responsibly. We aim to integrate health and safety into all aspects of our removal services, from initial planning and quoting through to packing, loading, transport, unloading, and final placement of items.

Management Responsibilities

Management at Man and Van Southwark is responsible for leading by example and ensuring that health and safety is a core part of our business operations. This includes:

Ensuring that this policy is implemented, understood, and maintained across the company.

Providing appropriate resources, equipment, and training to support safe working practices.

Regularly reviewing and updating procedures in line with changes in legislation, accepted good practice, and operational experience.

Investigating incidents, near misses, and customer feedback to identify root causes and implement corrective actions.

Employee Responsibilities

All employees and contractors working for Man and Van Southwark have a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions. Staff are expected to:

Follow all safety instructions, procedures, and training provided.

Use equipment, vehicles, and protective gear in accordance with guidance and manufacturer instructions.

Report hazards, defects, near misses, or unsafe conditions to management as soon as possible.

Cooperate fully with any investigation, inspection, or audit aimed at improving safety.

Refrain from working under the influence of alcohol, drugs, or any substance that could impair judgment or performance.

Risk Assessment and Safe Working Practices

We conduct risk assessments for our removal and transport activities to identify potential hazards and implement appropriate control measures. These assessments cover tasks such as lifting and carrying items, using trolleys and lifting straps, operating vehicles, and working in homes, offices, and other premises.

Safe working practices include planning each job in advance, assessing access routes, identifying obstacles, and selecting the right number of team members for the size and complexity of the move. Where necessary, we will adjust working methods, schedule additional resource, or decline work that cannot be carried out safely.

Manual Handling and Lifting

Manual handling is a core part of our removal services, and we take particular care to manage the risks associated with lifting, carrying, and moving heavy or bulky items. Our approach includes:

Providing training in safe lifting techniques and body positioning.

Using handling aids such as trolleys, dollies, sliders, and straps wherever reasonably practicable.

Encouraging team lifts for heavy or awkward items and avoiding solo lifting beyond safe limits.

Planning the route in and out of premises to reduce carrying distances and avoid trip hazards.

Assessing any particularly large, fragile, or high-value items individually and agreeing safe handling methods before work begins.

Vehicle Safety and Driving Standards

Our vehicles are essential to delivering removal services, and their safe operation is a key part of this policy. Man and Van Southwark commits to:

Maintaining vehicles in a roadworthy condition through regular checks, servicing, and prompt repair of any defects.

Ensuring drivers hold the appropriate licences and are competent and medically fit to drive.

Loading vehicles safely, securing items to prevent movement, and observing weight limits and load distribution guidelines.

Requiring drivers to adhere to traffic regulations, drive with consideration for other road users, and adjust their driving according to weather and road conditions.

Customer Premises and Public Safety

We recognise that our work often takes place in homes, offices, shared buildings, and public spaces. To protect customers, visitors, and the general public, we will:

Take care to keep access routes clear of trip hazards such as packaging, ropes, or loose items.

Use appropriate warning where there is a risk from moving items, open doors, or vehicles reversing.

Position vehicles safely to minimise obstruction and risk, subject to parking and access limitations.

Respect customer property, surfaces, and fixtures by using protective coverings and careful handling where reasonably possible.

Training, Information, and Supervision

Man and Van Southwark provides appropriate information, instruction, and training so that our workforce can carry out their tasks safely and competently. This includes induction training for new staff, on-the-job guidance, refreshers, and specific training for specialist tasks or equipment.

Supervisors and experienced team members are responsible for monitoring working practices on site, correcting unsafe behaviour, and supporting less experienced staff. Where new risks are identified, updated information and guidance will be provided to the team promptly.

Accidents, Incidents, and Near Miss Reporting

All accidents, incidents, and near misses related to our removal activities must be reported to management as soon as practicable. This enables us to record the event, assess any injuries or damage, and take immediate steps to prevent recurrence.

We will investigate incidents proportionately, identify underlying causes, and implement improvements such as revised procedures, additional training, or equipment changes. Customers may be asked to provide relevant information when incidents occur on their premises.

Consultation and Continuous Improvement

We value feedback from employees, contractors, and customers regarding health and safety. Man and Van Southwark encourages open communication on safety matters and welcomes suggestions for improvement. Where concerns are raised, they will be considered promptly and, where appropriate, incorporated into updated procedures or risk assessments.

This Health and Safety Policy is reviewed regularly to ensure it remains relevant, effective, and aligned with our commitment to providing safe, reliable removal services across our operating areas.

Policy Review

This policy will be reviewed annually or sooner if there are significant changes in our operations, relevant legislation, or best practice guidance. Updated versions will replace previous editions and will be communicated to all staff and contractors.



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Contact us

Company name: Man and Van Southwark Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 24 Shad Thames
Postal code: SE1 2YJ
City: London
Country: United Kingdom

Latitude: 51.5021330 Longitude: -0.0718210
E-mail:
[email protected]

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