Terms and Conditions

Man and Van Southwark Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Southwark provides removal and related services within the United Kingdom. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business requesting or receiving the services.

Company means Man and Van Southwark, the service provider.

Services means any removal, man and van, transport, loading or unloading, packing, unpacking, storage assistance, or related services provided by the Company.

Goods means any items, property, or belongings removed, transported, stored, or otherwise handled by the Company in the course of the Services.

Quotation means a written or verbal estimate or fixed price provided by the Company for the supply of Services.

Working Day means any day other than Saturday, Sunday, or a public or bank holiday in England and Wales.

2. Scope of Services

The Company offers man and van and removal services including collection, loading, transportation, unloading, and, where agreed, packing or unpacking of Goods. The precise scope of Services will be confirmed in the Quotation or booking confirmation.

The Company does not undertake specialist removals such as fine art, high-value antiques, or heavy machinery unless this has been expressly agreed in writing prior to the booking. The Client is responsible for informing the Company of any items requiring special handling, equipment, or insurance.

3. Booking Process

3.1 Enquiries and quotations

The Client may request a Quotation by providing details of the required Services, including the collection and delivery addresses, dates, access details, approximate volume of Goods, and any special requirements. Quotations are based on the information supplied by the Client and are subject to amendment if that information is incomplete or inaccurate.

Unless stated otherwise, Quotations are estimates only and not a fixed price. The final charge may vary depending on actual time taken, volume of Goods, number of staff required, waiting times, access difficulties, parking conditions, or other factors outside the Company’s control.

3.2 Confirming a booking

A booking is not confirmed until the Client has accepted the Quotation and the Company has acknowledged the booking. Acceptance may be made verbally or in writing, including by message or via an online booking system where applicable.

The Company reserves the right to decline any booking request without providing a reason, and no contract will exist until a booking confirmation has been issued.

3.3 Changes to bookings

If the Client wishes to change the date, time, addresses, or scope of Services, they must notify the Company as soon as reasonably practicable. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability.

Changes may result in a revised Quotation and additional charges. If the Client does not agree to any revised Quotation, the original booking will either stand or be treated as cancelled by the Client, subject to the cancellation terms set out below.

4. Prices and Payments

4.1 Pricing

Prices may be provided as hourly rates, fixed prices, or a combination of both, as specified in the Quotation or booking confirmation. Prices are based on normal working hours and reasonable access unless otherwise agreed.

Additional charges may apply for congestion charges, tolls, parking charges and fines (where caused by the Client’s instructions or lack of suitable parking), waiting times beyond a reasonable limit, additional labour, additional trips, and handling of bulky, heavy, or awkward items.

4.2 Deposits

The Company may require a deposit to secure a booking. The deposit amount and due date will be communicated at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or required by law.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due immediately on completion of the Services on the day they are provided. The Company may require payment in advance or partial payment before the commencement of the Services.

Payment methods will be communicated at the time of booking. The Client agrees that failure to produce cleared funds when due may result in the Goods not being unloaded, or further Services being suspended or cancelled until payment is received.

4.4 Late payment

If payment is not received on the due date, the Company reserves the right to charge interest and reasonable recovery costs in accordance with applicable UK law. The Company may also withhold delivery of Goods or retain them in its possession until all outstanding sums have been settled.

5. Cancellations and Postponements

5.1 Cancellations by the Client

If the Client wishes to cancel a booking, they must notify the Company as soon as possible. The following charges may apply, unless otherwise specified in writing:

a. Cancellation more than 7 days before the scheduled service date: deposit or prepayment may be refunded at the Company’s discretion, less any reasonable administrative costs.

b. Cancellation between 2 and 7 days before the scheduled service date: up to 50 percent of the quoted price may be charged.

c. Cancellation less than 48 hours before the scheduled service time, or failure to be present or provide access at the agreed time: up to 100 percent of the quoted price may be charged.

5.2 Postponements by the Client

If the Client postpones the booked Services, the Company will use reasonable efforts to reschedule, subject to availability. The Company may at its discretion treat a postponement as a cancellation and apply the cancellation charges set out above, particularly where short notice is given or where the Company has incurred costs that cannot be recovered.

5.3 Cancellations by the Company

The Company may cancel or suspend the Services at any time if:

a. The Client has not paid any sums due by the due date.

b. The Client has supplied incorrect or incomplete information that materially affects the Services.

c. The Company reasonably believes that proceeding would pose a risk to health, safety, property, or legal compliance.

d. Circumstances outside the Company’s reasonable control make it impossible or impracticable to perform the Services.

In such cases, the Company will seek to provide alternative arrangements or a revised date where possible. The Company will not be liable for any indirect or consequential loss resulting from cancellation, but any prepayments for Services not provided will normally be refunded, subject to any reasonable deductions for costs already incurred.

6. Client Responsibilities

The Client agrees to:

a. Ensure that they or an authorised representative is present at collection and delivery addresses to provide access, instructions, and sign any relevant paperwork.

b. Arrange suitable parking at both collection and delivery points, obtaining any necessary permits or permissions, and covering any associated charges.

c. Properly pack and protect Goods unless the Company has agreed to provide packing services. Fragile or high-value items must be clearly identified.

d. Ensure that Goods are ready to move at the agreed time, with all personal effects removed or safely secured.

e. Inform the Company in advance of any access restrictions, staircases, lifts, narrow doorways, or other obstacles that may affect the Services.

f. Not request the Company to transport any prohibited, dangerous, illegal, or environmentally hazardous items.

7. Excluded and Restricted Items

The Company will not carry explosives, firearms, ammunition, illegal drugs, live animals, perishable foods that may deteriorate in transit, or any substance or item that is illegal or unsafe to handle or transport. The Client must not include such items in the Goods.

The Company may refuse to load or transport any item it deems unsafe, excessively heavy, inadequately packed, or not in accordance with these Terms and Conditions.

8. Liability and Limitations

8.1 General liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is limited as set out in this section.

8.2 Exclusions

The Company will not be liable for:

a. Loss or damage arising from the Client’s failure to pack adequately, unless the Company has provided a full packing service.

b. Loss or damage to the contents of boxes, cupboards, drawers, or containers that were not packed by the Company.

c. Loss of or damage to items that are brittle, inherently fragile, or have a pre-existing defect.

d. Indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.

e. Loss or damage arising from wear and tear, natural deterioration, or atmospheric or climatic conditions.

f. Loss or damage where Goods have been dismantled, reassembled, or disconnected by the Client or a third party.

8.3 Limits of liability

Unless a higher level of cover has been expressly agreed in writing, the Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value having regard to the age and condition of the Goods, subject to any overall monetary cap agreed between the parties.

The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be restricted under UK law.

9. Claims and Complaints

The Client must inspect the Goods and property as soon as reasonably practicable on completion of the Services. Any apparent loss or damage should be reported to the Company as soon as possible, and no later than 7 days after the date of the Services, unless otherwise required by law.

Complaints should provide full details, including dates, addresses, and a description of the loss or damage. The Company will investigate and respond within a reasonable timeframe. Failure to notify the Company within the specified period may prejudice the Company’s ability to investigate and handle any claim.

10. Waste and Environmental Regulations

10.1 Waste handling

The Company is not a waste disposal operator and will not remove goods or materials that constitute waste, rubbish, or refuse unless this has been expressly agreed as a separate service and complies with applicable waste regulations.

Where the Company agrees to remove waste-like items, the Client confirms that such removal is lawful and that the items are non-hazardous. The Client remains responsible for ensuring that any waste is suitably segregated, identified, and safe to handle.

10.2 Prohibited waste

The Company will not handle hazardous waste including but not limited to chemicals, solvents, asbestos, gas cylinders, clinical waste, or any other regulated material. The Client must arrange specialist disposal for such items.

10.3 Compliance with law

The Client agrees not to request or permit the Company to carry out any activity that would breach waste management, fly-tipping, environmental, or transport regulations in the UK. If the Company reasonably believes that the Client is asking it to act unlawfully, the Company may refuse or suspend the relevant part of the Services without liability.

11. Access, Parking and Property Damage

The Client is responsible for ensuring adequate access for the vehicle and crew. If safe and legal parking is not available, the Company may charge for additional time spent seeking parking or may be unable to complete all or part of the Services, in which case the agreed charges will still apply.

Reasonable care will be taken to avoid damage to property. However, the Company is not liable for damage caused by moving Goods through areas with insufficient access, narrow staircases, tight corners, or other structural constraints, provided that the Client has been advised that such movement carries a risk and has requested the Company to proceed.

12. Delays and Circumstances Beyond Control

The Company will use reasonable efforts to adhere to agreed times, but timing is not guaranteed. The Company is not liable for delays caused by traffic, road closures, accidents, weather conditions, vehicle breakdowns, or other circumstances beyond its reasonable control.

If such events occur, the Company will aim to complete the Services as soon as reasonably possible or agree a new date and time with the Client. Any additional costs arising directly from such delays may be chargeable where they could not reasonably have been avoided.

13. Subcontracting

The Company may subcontract all or part of the Services to another suitably qualified removal operator or driver. The Company remains responsible for ensuring that any subcontractor performs the Services with reasonable care and skill, and these Terms and Conditions will continue to apply.

14. Privacy and Data Protection

The Company will collect and use personal data about the Client only as necessary to provide the Services, manage bookings, process payments, and handle enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell personal data to third parties. Data may be shared with subcontractors or payment processors where reasonably necessary for the provision of Services or administration of the business.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising from or relating to these Terms and Conditions, the Services, or any contract between the Client and the Company, except where the Client is a consumer resident in another part of the United Kingdom and mandatory local laws confer alternative rights.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any previous written or oral agreements, representations, or understandings, except for any additional terms expressly agreed in writing and signed by both parties.



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Contact us

Company name: Man and Van Southwark Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 24 Shad Thames
Postal code: SE1 2YJ
City: London
Country: United Kingdom

Latitude: 51.5021330 Longitude: -0.0718210
E-mail:
[email protected]

Web:
Description: The longer you hesitate, the more likely it is for you to miss our exclusive offer. Call us to hire the greatest Southwark, SE1 man and van.
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