Privacy Policy

Man and Van Southwark Privacy Policy

This Privacy Policy explains how Man and Van Southwark collects, uses, shares and protects personal data relating to customers and prospective customers in the Southwark area. It also explains your rights under the United Kingdom General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Man and Van Southwark customers and prospective customers located in Southwark and the surrounding area, including individuals, sole traders and representatives of business customers who contact us or use our services.

Who we are and scope of this policy

Man and Van Southwark is a removal and transport service provider operating in the Southwark area. For the purposes of data protection law, Man and Van Southwark is the controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed.

This policy covers personal data that we collect in the course of providing quotes, managing bookings, carrying out moves or transport jobs, handling customer service queries, and performing related administrative tasks.

Types of personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with us:

Identification and contact details: name, title, postal addresses, and other contact details you choose to provide.

Service and booking information: details of your requested move or transport job, including collection and delivery addresses, access details, preferred dates and times, description of items to be moved, and any special instructions you provide.

Communication data: information contained in enquiries and communications you send to us, including the content, date and time of your messages and any information you choose to provide during those communications.

Customer account and history: records of quotes issued, bookings made, services provided, invoices, payments received, and any feedback or complaints you submit.

Technical and usage data: basic technical information that may be generated when you visit our website, such as pages visited, the date and time of access, and general device or browser details. This information is used to help us understand how our services are used and to maintain security and performance.

How we collect your personal data

We collect personal data from you directly when you contact us to request a quote, make a booking, or ask a question about our services. This may be done through our website, by message, or in person.

We may also collect personal data from you during the performance of our services, for example when our staff attend your property to carry out a move and confirm details or update instructions.

In some cases, we may receive personal data about you from another person involved in the move or transport job, such as a family member, landlord, tenant, or business colleague who is arranging the service on your behalf. Where this happens, we rely on the person providing the information to have your permission to share it with us, and we treat it in accordance with this Privacy Policy.

Purposes and lawful bases for processing

We will only process your personal data when we have a lawful basis to do so under data protection law. The purposes for which we process personal data and the relevant lawful bases include:

To provide quotes and manage bookings. We use your contact details and service information to respond to your enquiries, prepare quotes, confirm availability, and set up bookings. The lawful basis is taking steps at your request before entering into a contract and, where a booking is made, performance of a contract.

To perform and manage our services. We use your personal data to plan and carry out moves and transport jobs, coordinate staff and vehicles, and handle any changes or issues that arise. The lawful basis is performance of a contract.

To handle payments and accounting. We process personal data necessary to issue invoices, confirm payments, and maintain our financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.

To communicate with you. We use your contact details and communication data to respond to queries, provide updates about your booking, and follow up on any feedback or complaints. The lawful basis is performance of a contract and our legitimate interests in providing effective customer service.

To improve our services and operations. We may use limited customer and usage data to review performance, train staff, and improve the way we deliver our services. The lawful basis is our legitimate interests in running and developing our business in a way that is efficient and meets customer expectations.

To comply with legal obligations and protect our rights. We may process personal data to comply with legal or regulatory requirements, to cooperate with law enforcement where required, or to establish, exercise or defend legal claims. The lawful bases are compliance with legal obligations and our legitimate interests in protecting our business and legal rights.

Data retention: how long we keep your information

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

In general, we will keep records relating to quotes, bookings, services provided and payments for a period that allows us to respond to questions or disputes and to meet our legal obligations. After this period, personal data will be securely deleted, anonymised, or otherwise removed from our systems.

Retention periods may vary depending on the type of data and applicable law. For example, certain financial records may need to be kept for a minimum period set by tax or accounting regulations. When we determine the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process it.

Sharing your personal data and processors

We may share your personal data with trusted third parties who assist us in delivering our services and operating our business. These third parties act as processors and are required to process personal data only on our instructions and to protect it appropriately.

Categories of processors may include providers of data storage and hosting services, providers of customer management or scheduling tools, and professional advisers such as accountants who assist with our financial records where necessary.

We may also share personal data with third parties where required by law, for example with government authorities or law enforcement agencies, or where necessary to establish, exercise or defend legal claims.

We do not sell your personal data and we do not allow our processors to use your personal data for their own independent purposes.

International transfers

If any of our processors are located outside the United Kingdom or use servers in other countries, we will take steps to ensure that your personal data is protected in accordance with applicable data protection laws. This may include using contracts that contain standard data protection clauses or relying on other lawful transfer mechanisms that provide adequate safeguards.

How we protect your personal data

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, and procedures to deal with suspected data security incidents.

While we take reasonable precautions, no method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and, where required, notify the relevant supervisory authority.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to request a copy of the personal data we hold about you, together with certain information about how we use it.

Right to rectification. You have the right to request that we correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This is sometimes known as the right to be forgotten.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in specific situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You may have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will then stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims.

Right to data portability. In certain circumstances, you may have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format, and to transmit that data to another controller.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, you should contact us using the contact details made available through our usual communication channels. We may need to verify your identity before dealing with your request.

Complaints and contact

If you have concerns about how we handle your personal data, you can raise them with us using our standard contact routes. We will do our best to resolve any issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we use your personal data.



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Contact us

Company name: Man and Van Southwark Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 24 Shad Thames
Postal code: SE1 2YJ
City: London
Country: United Kingdom

Latitude: 51.5021330 Longitude: -0.0718210
E-mail:
[email protected]

Web:
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